FAQs

1.  Where are you located?

Click here to find your nearest location

2.  What are your timings?

Monday to Friday: 8.30 a.m. - 5.30 p.m. 
Saturday: 8.30 a.m. - 1.00 p.m.
Saturday (Westlands, Muindi Mbingu St, Karen, Village Market  and Thika Branches): 8.30 a.m. - 3.00 p.m.
Sunday (Westlands, Karen and Thika Branch): 10.00 a.m. - 1.00 p.m.

3.  Are your centres open during lunch hours?

All our branches are open during lunch hours.

4.  Is the shop open during the weekend?

All our branches are open on Saturdays from 8.30 a.m. - 1.00 p.m.

Westlands, Muindi Mbingu Street, Karen, Village Market  and Thika Branches are open on Saturdays till 3pm.

On Sundays Westlands, Karen and Thika Branches are open from 10.00 a.m. - 1.00 p.m.

5.  In your town/city centres, do you provide parking?

All our branches provide parking for our customers.

6.  Can I get free tyre service of balancing and alignment?

No, we charge for all our services rendered unless there is a special offer.

7.  When is the 3+1 offer again?

Please register yourself and we shall be updating you on all our special offers time to time

8.  How can I get the best mileage of my tyres?

You can get the best mileage from your tyres by regular tyre checks. 

We recommend that you check your tyre pressure at least once a month to maintain them at the correct pressure (correct pressure is indicated by the vehicle manufacturer).

Wheel balancing, alignment and tyre rotation should be done at least after every service (or after a mileage of 5,000km). This helps to extend the tyre life.

Note that the timings may however vary based on the driving habits and road surface conditions. Always get it checked when in doubt.

9.  Do you sell service equipment e.g. balancing and alignment equipment?

Yes we do.

Call us on 0722 227719/0735 699000 or email ho@kingswaytyres.com  for more details.

10.  Why are the tyres on my car wearing off faster from one side more than the other, and how can I avoid this?

Tyres wear off unevenly when the tyres haven't been serviced regularly. Irregular wear happens when tyre pressure is higher or lower than the recommended psi, or when the balancing of the tyres or alignment of the vehicle is off.  Regular tyre checks are highly recommended.

We recommend that you check your tyre pressure at least once a month to maintain them at the correct pressure (correct pressure is indicated by the vehicle manufacturer).

Wheel balancing, alignment and tyre rotation should be done at least after every service (or after a mileage of 5,000km). This helps to extend the tyre life.

Note that the timings may however vary based on the driving habits and road surface conditions. Always get it checked when in doubt.
 

11.  How do I know my tyres are worn out?

As per International standards (and by Kenyan law) the minimum tread depth is 1.6mm.  Tyres should be replaced before they reach this minimum 1.6mm threshold.

Each tyre has a tread wear indicator at the 1.6mm level.

Visit the nearest Kingsway Tyres Centre to get a free tyre check up.

12.  What is your discount policy?

It varies from time to time.

Please call our customer service desk for more details.

Tel: 0722 227719/0735 699000 or email ho@kingswaytyres.com

13.  Do you accept MPESA, cheques and credit card payments?

Yes we do accept all credit cards (apart from American Express) and MPESA payment (Paybill 739488).

Cheques are only accepted with prior approval.

14.  Can I pay in installments, book the tyres & collect them once the bill is cleared?

Yes you can always reserve the tyres and collect them once the full and final payment is made, validity of such arrangements is within 60 days

15.  How can I get information on your upcoming special offers?

Please register yourself to our mailing list for updates, news and special offers.

16.  Tyres make the bulk of my car expenditure, why are they so expensive?

This is only a perception. We believe that tyres aren't the bulk of expenditure for your personal car.

When you fit good quality tyres and do regular tyre service, you need only to replace the tyres after 3 - 4 years.

17.  What would make the difference for me between purchasing Michelin tyre to a cheap Chinese tyre?

Fitting good quality tyres like Michelin increases the overall performance of your car, in terms of better mileage, safety, comfort and fuel efficiency.

When you fit good quality tyres and do regular tyre service, you need only to replace the tyres after 3 - 4 years.

18.  After I have purchased my tyres from you, why do I have to pay for the services?

The services that we provide adds value to the performance of the tyres. To provide those special services, we invest in highly state of the art equipment and highly trained man power

19.  Why have you increased prices on services?

Due to input costs increase, however we always try to keep our service charges competitive

20.  There are times that you don't have the right tyres for my car, why is this so?

This can be for various reasons: availability from suppliers, logistic delay,e.t.c. however we make all possible effort to keep inventory up to 90% at all times.

21.  What is Nitrogen Pressure?

Nitrogen is an inert gas and nothing more than dry air without oxygen.

Nitrogen pressure has been used for years in the following industries: Indy & Formula One Car racing, Commercial and Military aircraft tyres, Space shuttle and Moon Buggy Tyres, Mining and Earth moving Tyres

22.  What are the advantages of Nitrogen Pressure?

Unlike the ordinary Air Pressure that you put in your tyres, the Nitrogen Gas is much heavier hence it is retained in the tyre for much longer. Therefore, you maintain the correct pressure 3 times longer than with oxygenated air which has a direct impact on your fuel consumption.

It is also moisture free which translates to no rust on steel belts and rims, again increasing your tyre life.

Nitrogen runs from 17 - 21 degrees cooler than oxygen and it is non-flammable, thus reduces the risk of a tire explosion.
 

Nitrogen pressure is available at our Village Market TyrExpert Centre.

23.  Why should I have my tyres balanced?

Tyre Balancing is required to avoid vibrations in the vehicle and make the drive smooth and comfortable.

It prevents rapid or uneven tyre wear and protects the vehicle's mechanical parts such as bearings suspension and steering components. Well maintained tyres ensure better road handling and saves fuel.

To keep a vehicle and its tyres in good condition for a long time, we recommend balancing both front and rear wheels.

It is recommended to align, balance and rotate your tyres after every 5,000km – this may vary based on driving habits and road surface conditions.

24.  Why should I do alignment on my car?

Bad driving axle geometry can compromise road handling and vehicle safety. Corrective action will prolong the tyre life by avoiding uneven and rapid tyre wear.

Well maintained tyres ensure better road handling and saves fuel.

Since some alignment problems are not detectable while driving, we recommend regular tyre wear checks to detect any mis-alignment.

It is recommended to align, balance and rotate your tyres after every 5,000km – this may vary based on driving habits and road surface conditions

25.  What is the right pressure for my tyres?

The right pressure for your tyres is always recommended by the vehicle manufacturer.

This info is found on your vehicle manual or the sticker on your right side door paneland/or fuel tank lid.

26.  Why should I fit tubeless tyres?

Tubeless tyres are better tyres due to their safety aspect, cooler running and reduction on instant punctures.

They have improved performance by a minimum of 15 to 20% more mileages versus a tube type tyre. In case of a puncture, the air escapes much slower compared to a tube type tyre where the air loss is instantaneous, and hence increasing your safety and security.

They are also easy to repair.

27.  What is the difference between A/T and M/T?

A/T - All terrain is a 50% tarmac tyre and 50% off road application, whereas the Mud terrain (M/T) is a 10% tarmac 90% mud terrain application.

28.  What the difference between stick-on and normal balancing?

For stick on wheel balancing, special adhesive stick type weights are used for alloy rims whereas the normal wheel weights with clip are used for steel wheel rims.

29.  Regular checking of tyre pressure, balancing and alignment is recommended, why?

Regular tyre checks are recommended to ensure your safety, comfort and to enhance the performance of your tyres and other vehicle components.

We recommend that you check your tyre pressure at least once a month to maintain them at the correct pressure (correct pressure is indicated by the vehicle manufacturer).

Wheel balancing, alignment and tyre rotation should be done at least after every service (or after a mileage of 5,000km). This helps to extend the tyre life.

Note that the timings for tyre service may however vary based on the driving habits and road surface conditions. Always get it checked when in doubt.
 

30.  How are your tyres in terms of performance and durability?

All our tyres are of international standards and give the optimum performance on the respective field of usage.

Largest Individual Tyre Distributor in this region

TYRES TYRE SERVICES ABOUT KINGSWAY CONTACTS
  • Head Office:
  • University Way
  • Nairobi
  • +254-(0)20-2220996
  • +254-722-227719
  • ho@kingswaytyres.com